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Frequently

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#Place_an_Order

Use this page to find answers to our most frequently answered questions.

How Do I Obtain a Quote?
How Do I Obtain a Quote for Items From Your Catalogs and Websites?
How Do I Place an Order?
How Do I Obtain Design Ideas?
What Should I Expect Once My Order Is Placed?
Do You Offer RUSH Services?
What are the Benefits of Creating an Account?
Do You Offer Product Specials?
Are There Any Planning Tools Available?
What Forms of Payment Do You Accept?
How Do I Check the Status of My Order?
What Is Your Re-Order Process?
Do You Offer Discounts?
How Do I Return Merchandise Due to Freight Damage?
Why Aren't Actual Shipping Charges Included in My Order?


How Do I Obtain a Quote?

You can obtain a quote quickly and easily for any item on our website by using our Design Studio that will allow you to obtain a product quote that includes your imprint.  For an estimate that includes sales tax and shipping, check out and provide billing and shipping information.

Click on the Design Studio button at the top menu of any page on our website to use this wonderful tool.  Select an apparel item, add a design using our clipart or by uploading your logo or design. Take a look at our quick videos to learn how to obtain a quote from the Design Studio.

Click on the “Size and Color” button.  A form will appear where you can add the sizes and colors to the studio.  The studio will automatically update with your product quote. This quote will not include shipping or sales tax. To obtain a complete quote with a shipping estimate and sales tax, provide shipping and billing information by checking out.

How Do I Obtain a Quote for Items From Your Catalogs and Websites?

Contact us with the name of the item(s) you’re interested in ordering, the item number, quantity wanted, ship to zip code and your contact information. We will send a quote to you within one business day.

How Do I Place an Order?

Step 1: Choose Your Apparel

Click on any of our categories to find t-shirts, fleece and active wear from brands you know and trust.  For an additional selection of custom apparel, browse our catalogs and website for additional selection.

Our Apparel and Custom Gift Catalogs

For an even wider selection of apparel review our Corporate Apparel catalog, our Power Deals catalog, or Best Buys catalog and during the holidays, our Holiday Gift guides in the left sidebar. These catalogs provide additional selections of corporate apparel, custom gift items, sportswear and workwear.

Our Apparel Websites

Shop our Blue book and Brown book websites for the top selling promotional apparel items and accessories in the industry. 

If you find items you would like to order that is not shown on our website, just contact us and provide your name, email/phone and the item number.  We will handle the rest!

Step 2: Select Your Artwork

Once you find your apparel, use our Design Studio to create the artwork that we will use for your imprint. With the Design Studio, you can use our clip art or upload a logo or design to place on your apparel.  You can also obtain a quick quote from the Design Studio, take a look at our video tutorials to learn how the design studio works.

Artwork Help

If you need help with artwork, feel free to contact us.

Artwork Submission

You can submit your artwork by uploading it using the Design Studio.

Step 3: Place Your Order

Once you have created or uploaded your artwork through the Design Studio, you’re ready to submit your order. Add items to your cart, add shipping and billing details and submit your order.

How Do I Obtain Design Ideas?

If you need artwork ideas or images use our Design Ideas gallery that can be used as a starting point (or template) for your design.  Click on the design to be taken to the design studio. Replace the clip art, text and colors to suit your needs.  Add your logo or wording to create a design for your custom apparel.

What Should I Expect Once My Order Is Placed?

You are kept informed throughout the order process, until the order is delivered to your location. We will contact you if there are any changes in price to obtain your approval before proceeding with the order.

Order Confirmation - For fax or online orders, you will receive a confirmation email when we receive your order.

Production - Production is the step where the custom imprint is placed on your item. The time for production is shown in the product details of each item. If there are no questions about the order or artwork, the vendor will enter the order into their system and start production. If there are questions, we will contact you.

Shipment - After production is completed, the items will be delivered to the shipping address provided in the order. The timeline depends on the carrier (FedEx, UPS, USPS, etc), the location of the factory, your location and shipment type selected during checkout. For example, if standard (or ground) shipment is selected, allow 7-10 business days for delivery.

Delivery - Once you receive your order, please check it immediately and notify us if there are any issues. Please revisit the product(s) ordered on our website and leave a product review. Learn more about delivery.

Do You Offer RUSH Services?

RUSH production and/or shipment are available! If you have an upcoming deadline, call us. We offer expedited production and shipping services for rush orders. Call us at 1-888-838-6563 for more information. Need items in a hurry? Search our site, and all our catalogs are searchable as well to allow you to quickly locate the item you're looking for.

What are the Benefits of Creating an Account?

Creating an Account has so many benefits and here are a few.  With an account you can save your artwork, obtain early bird shopping passes for sales and promotions, track your order online 24 hours a day, receive event reminders, obtain your order history, quickly and easily process repeat orders and create wishlists.

Do You Offer Product Specials? 

Yes, current specials are listed on the main menu under "Products > Specials".

We also have the Windjammer our new online catalog that is packed with product specials. Browse manufacturer's flyers in PDF format by clicking here.

Are There Any Planning Tools Available?

Our free planning guide, Planning Made Easy (shown left) is packed with money saving ideas, planning checklists, articles and tips to help you make the most of your advertising budget. The guide covers planning, artwork, buying the right apparel for your group, and more!

What Forms of Payment Do You Accept? 

We accept MasterCard, VISA, American Express, Money Orders, Pay Pal, Amazon Payments, Purchase Orders (with prior credit approval) and Cashier's Checks. If you have any questions, contact us for clarification.

How Do I Check the Status of My Order?

During checkout, you can opt to create an account which will allow you to log in to our website and check the status of your order at any time.  If you don’t create an account, you can contact us at any time to check the status of your order via email.

With an account you can save your artwork, obtain early bird shopping passes for sales and promotions, track your order online 24 hours a day, receive event reminders, obtain your order history, quickly and easily process repeat orders and create wishlists.

What Is Your Re-Order Process?

If you have placed an order with us within the last two years, you can easily re-order items by giving us a call or contacting us via email. If we created the artwork for your previous order, we maintain your customer information and artwork for two years. Certain factories also maintain your artwork and will provide a discount for re-orders.

Do You Offer Discounts?

Most of our products are priced based on the quantity ordered.  Pricing will be adjusted based on the quantity entered when items are added to your shopping cart.  With quantity discounts, the potential for savings increases as the quantity ordered increases. If quantity discounts are available, there will be a quantity discount table like the one above.

How Do I Return Merchandise Due to Freight Damage?

As a general rule, custom items are non returnable. However if you receive your order and it is defective or damaged during shipment, please contact us for return or replacement instructions and be sure to follow these instructions.  

  1. Check your order immediately upon delivery.   Be sure to retain the integrity of the original packaging as much as possible in the event that items will need to be returned.
  2. Contact our office as soon as possible* if you find that your items are defective or damaged prior to returning them.
  3. We will provide you with a return authorization number to include with your return along with instructions for returning the damaged items. It's very important that you receive a return authorization because many factories won't take returns without one.
  • If your order arrives damaged, please keep in mind that damage claims must be filed with the carrier within five (5) working days of receipt of the items.

Why Aren't Actual Shipping Charges Included in My Order?

Shipping carriers are chosen based on the service you select during checkout when it's possible. However the final selection is made by our vendors based on the item(s) in the order (perishable, glass, fragile, etc.), the location of the vendor and your delivery address. All orders are shipped using the best and most economical method to ensure product integrity and on-time delivery.

At the time the order is placed, we provide an estimated shipping cost as a customer courtesy. We obtain the shipping estimate from UPS, however your order may be delivered using a number of other carriers. If you have items coming from various manufacturers there may be more than one carrier involved as well.

Once your items have been delivered, a separate invoice will be sent to the billing address provided in the order for actual shipping costs incurred or any remaining shipping balances if you were charged in the original order. In most cases, the payment method used for the order will be used to pay for shipping. If the customer paid more than the actual cost, a refund will be issued once the items have been delivered.

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