Terms & Conditions

Payment Methods

We accept all major credit cards, purchase orders, government procurement cards (P-Cards) and 30 days net terms with an approved credit.

Production Time

Once your order is placed, we will process your artwork and send it to production. Standard production time takes between 5 - 10 working days after proof approval. There is also time needed to ship the items from the factory to your location. If you need the order in time for an event, please give us the date of your event so that we can manage the time frame to meet your requirements.

Rush Service: Production

If you need custom apparel in a short timeframe we can help!  If you need items for an event that happens in less than 7 working days, please call us before placing your order. We will contact the factory to obtain a quote that may include rush charges based on your location and timeline.  If you have a very short timeframe of 2 working days or less, keep in mind that both rush production and rush delivery may be needed to process your order.

Rush Service: Delivery

Rush delivery is available for orders that require quick shipment.  This delivery method may require air shipment. Please contact us for pricing.

Order Changes/Cancellations

Please call as soon as possible if you decide to change or cancel your oder. Orders that are changed or cancelled after order goes to production will be charged a 20% restocking fee, plus any art or screen work finished at the time of cancellation or change.

Return Policy

We make every effort to confirm your custom imprint before sending your order to production. If we create an imprint for you, we will send a proof for your approval. Once you send approval for the proof via email or fax, we will send your order to production.  If you use our design studio to create your imprint, please ensure that spelling, design and placement are as you would like them before placing your order.  If you need assistance, or your have any questions, please contact us for help.

We will gladly replace your order if it is damaged in transit or an irregularity occurs that is not due to an oversight by the customer that results in damages, misspellings or incorrect placement (front, back, left chest, etc) of the imprint.  Please make sure to inspect your packages as soon as you receive your order make sure that everything arrived as planned.

If you find a problem please contact us as soon as possible so that we can submit a freight claim or follow up with the manufacturer.  If the carrier damaged the order, we have a short window of time to submit a claim, (3 working days) so this is very important.

Samples

If you are ordering for an event and you would like to inspect an item for size, color or quality before placing your order, please contact us to order samples. We can ship production samples that include your logo for an additional fee. Please contact us for pricing. Free samples may be available based on the number and type of samples needed as well as the item.

Quality

We work with quality suppliers and popular brands to ensure that your order arrives as planned. We will do all we can to ensure the best quality and service to meet your needs.We are there from the time you place your order, until the completed order arrives at your location. We also follow up after the sale to make sure you are happy with your puchase.  If you have questions or concerns about your order, please feel free to contact us at your convenience at anytime during the order process.

Event Dated Orders and Peak Production Time

If you are ordering items for an event, please make sure to include the date you need the items in hand with your order.  Make sure to allow enough time for your order to be printed, and allow extra time during holidays and peak periods.  Extra time is also needed if you will have artwork created.  We are not responsible for shipping delays, and the extra time due to inclement weather.