FAQ

Answers to the Most Commonly Asked Questions

How Do I Obtain a Quote

Obtain a quote quickly and easily for any item on our website by using our Design Studio. The Design Studio will allow you create an imprint and place it on your apparel, then add a design using our clip art or by uploading your logo or design. Click on the “Size and Color” button. A form will appear where you can add the sizes and colors to the studio. The studio will automatically update with your product quote. This quote will not include shipping or sales tax. To obtain a complete quote with a shipping estimate and sales tax, provide shipping and billing information by checking out. Take a look at our quick videos to learn how to obtain a quote from the Design Studio.

How Do I Shop From Your Online Catalogs and Websites?

Shop from any of the catalogs on the left side of any page or from the catalogs shown on our blog. Once you find an item you like, use the link at the top of the page to contact us with the name (as they are shown in the catalog) of the item(s) you’re interested in ordering, the item number, quantity wanted, ship to zip code and your contact information. We will send a no obligation product quote to you within one business day.

How Do I Place an Order?

From our website choose from our selection of t-shirts, fleece, corporate apparel and active wear from brands you know and trust and place your order online. For an additional selection of custom apparel, browse our catalogs and website for additional selection. If you find an item you like in our catalogs, contact us with the name of the item and the quantity wanted. We will send you a no obligation quote within one business day.

How Can I Obtain a Design Ideas?

If you need artwork ideas or images, use the link on the top of the page for the Design Ideas gallery. You'll find designs covering a number of popular topics and events. These templates can be used as a starting point for your design. Once you find a design that you're interested in, click on the design. You will then be taken to the design studio where you can add more clip art, add text and colors and upload your own logo to create a design that meets your needs. We will also create a design for you. Just give us a call at 937-317-0252 to obtain more information.

What Should I Expect Once My Order Has Been Placed?

You are kept informed throughout the order process, until the order is delivered to your location. We will contact you if there are any changes in price to obtain your approval before proceeding with the order. Order Confirmation - For fax or online orders, you will receive a confirmation email when we receive your order. Production - Production is the step where the custom imprint is placed on your item. The time for production is shown in the product details of each item. If there are no questions about the order or artwork, the vendor will enter the order into their system and start production. If there are questions, we will contact you. Shipment - After production is completed, the items will be delivered to the shipping address provided in the order. The timeline depends on the carrier (FedEx, UPS, USPS, etc), the location of the factory, your location and shipment type selected during checkout. For example, if standard (or ground) shipment is selected, allow 7-10 business days for delivery. Delivery - Once you receive your order, please check it immediately and notify us if there are any issues. Please revisit the product(s) ordered on our website and leave a product review. Learn more about delivery.

Do You Offer Rush Service?

RUSH production and/or shipment are available! If you have an upcoming deadline, call us. We offer expedited production and shipping services for rush orders. Call us at 937-317-0252 for more information. Need items in a hurry? Search our site, and all our catalogs are searchable as well to allow you to quickly locate the item you're looking for.

What Happens When I Create an Account?

Creating an account has many benefits including the ability to save your artwork, obtain early bird shopping passes for sales and promotions, tracking your order progress online 24 hours a day, the ability to enroll in event reminders, obtaining your order history, quickly and easily process repeat orders and creating design collections.

Do You Offer Product Specials?

We also have the Windjammer our online catalog that is packed with product specials.

Are There Any Planning Tools Available?

Our free planning guide, Planning Made Easy is packed with money saving ideas, planning checklists, articles and tips to help you make the most of your advertising budget. The guide covers planning, artwork, buying the right apparel for your group, and more!

What Forms of Payment Do You Accept?

We accept MasterCard, VISA, American Express, Money Orders, Pay Pal, Amazon Payments, Purchase Orders (with prior credit approval) and Cashier's Checks. If you have any questions, contact us for clarification.

How Do I Check the Status of My Order?

During checkout, you can opt to create an account which will allow you to log in to our website and check the status of your order at any time. If you don’t create an account, you can contact us at any time to check the status of your order via email. With an account you can save your artwork, obtain early bird shopping passes for sales and promotions, track your order online 24 hours a day, receive event reminders, obtain your order history, quickly and easily process repeat orders and create wishlists.

What Is Your Re-Order Process?

If you have placed an order with us within the last two years, you can easily re-order items by giving us a call or contacting us via email. If we created the artwork for your previous order, we maintain your customer information and artwork for two years. Certain factories also maintain your artwork and will provide a discount for re-orders.

Do You Offer Discounts?

Most of our products are priced based on the quantity ordered. Pricing will be adjusted based on the quantity entered when items are added to your shopping cart. With quantity discounts, the potential for savings increases as the quantity ordered increases. If quantity discounts are available, there will be a quantity discount table like the one above.

What is Your Return Policy?

Custom items are non returnable. Please make every effort to check your design for spelling, grammar, and placement before submitting your order. If we create a design for you, we will send a proof for approval before sending the order for processing. If you receive your order and it is defective or damaged during shipment, please contact us for return or replacement instructions and be sure to follow these instructions. Check your order immediately upon delivery. Be sure to retain the integrity of the original packaging as much as possible in the event that items will need to be returned. Contact our office as soon as possible* if you find that your items are defective or damaged prior to returning them. We will provide you with a return authorization number to include with your return along with instructions for returning the damaged items. It's very important that you receive a return authorization because many factories won't take returns without one. If your order arrives damaged, please keep in mind that damage claims must be filed with the carrier within five (5) working days of receipt of the items.

Why Aren't Actual Shipping Charges Included in My Order?

Shipping carriers are chosen based on the service you select during checkout when it's possible. However the final selection is made by our vendors based on the item(s) in the order (perishable, glass, fragile, etc.), the location of the vendor and your delivery address. All orders are shipped using the best and most economical method to ensure product integrity and on-time delivery. At the time the order is placed, we provide an estimated shipping cost as a customer courtesy. We obtain the shipping estimate from UPS, however your order may be delivered using a number of other carriers. If you have items coming from various manufacturers there may be more than one carrier involved as well. Once your items have been delivered, a separate invoice will be sent to the billing address provided in the order for actual shipping costs incurred or any remaining shipping balances if you were charged in the original order. In most cases, the payment method used for the order will be used to pay for shipping. If the customer paid more than the actual cost, a refund will be issued once the items have been delivered.
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